Orders Summary

Get a clear overview of your store's order activity with detailed order metrics, status breakdowns, and actionable insights.

The total count of all orders placed within your selected date range, across every status, shown alongside your Average Order Value and the timestamp of your last data sync.

Completed, Processing, Pending, On-Hold, Cancelled, and Refunded — giving you a full lifecycle view of every order placed.

A donut chart showing the proportion of your total orders that fall into each status, so you can quickly spot issues like a high cancellation rate or a large backlog of pending orders.

An order that has been paused — commonly because it is awaiting manual payment confirmation, such as a bank transfer or check, or stock verification.

An order where payment has not been confirmed yet, typically right after checkout before payment processing completes.

It is a count of all orders placed within the selected date range, across every status, unless you narrow it with the Order Status filter.

Total Sales ÷ Total Orders for the selected date range — the same calculation used on the Sales Overview page.

The exact date and time your store data was last pulled into eStoreAnalytics. Use the "Re-sync" button at the top of the dashboard if you want the latest numbers immediately.

This follows your store’s own fulfillment rules, such as marking an order as shipped or delivered — eStoreAnalytics simply reflects the current status set in your store.

Yes — use the Customer Region, Products, and Order Status filters at the top of the page to view orders by any specific combination, such as only Cancelled orders from a specific region.

Common causes include payment failures, stock issues, or customers using manual payment methods that require confirmation. Cross-check with the Shipping & Payment Analysis page to narrow it down.

This count reflects orders marked as "Refunded" status in your store. If a refund was processed but the order status was not updated to "Refunded," it will not be reflected here — check your store’s order status settings.

Orders Summary

What is Total Orders?

What order statuses are tracked?

What is the Order Status Analysis chart?

What counts as an "On-Hold" order?

What counts as a "Pending" order?

How is the Total Orders count calculated?

How is Average Order Value calculated on this page?

What does "Last Data Sync" mean?

What triggers a status change from "Processing" to "Completed"?

Can I filter orders by status, region, or product?

Why do I see a spike in Cancelled or On-Hold orders?

Why is Refunded Orders sometimes 0 even if I have issued refunds?